Résumé

Jayde Harrison

Data & Assurance Analyst · Customer Experience · Training & Facilitation

0437 597 037 · harrison.jayde@gmail.com

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Analytically minded professional with 6+ years in risk assurance and insurance, complemented by a strong background in customer-facing roles, staff training, and process improvement. Seeking a part-time remote role where analytical thinking and people skills intersect.

Core Competencies

Data Analysis & Reporting — Trend identification, controls testing, risk registers, and insight communication to senior stakeholders
Workshop Facilitation & Training — Designed and delivered compliance and regulatory training across business units; onboarded and upskilled new team members
Customer Service & Complaint Resolution — De-escalation, front-end complaint handling, and policy education across insurance and retail
Process & Controls Assurance — Controls design assessment, operating effectiveness testing, and regulatory gap identification (Youi, 6 years)
Stakeholder Communication — Clear written and verbal reporting of findings and recommendations to cross-functional teams
Time Management & Prioritisation — Managed competing deadlines in high-volume environments across corporate and operational roles

Experience

Assurance Analyst · Youi Insurance
2016 – 2022
  • Conducted controls assurance engagements to identify weaknesses and improvement opportunities in Youi's risk and control environment.
  • Assessed design adequacy and operating effectiveness of controls mapped to the risk register.
  • Identified, interpreted, and reported on data trends to support risk-based decision-making.
  • Communicated findings, risks, and recommendations clearly to key stakeholders across the business.
  • Designed and facilitated internal training sessions to improve employee understanding of regulatory obligations and compliance requirements.
  • Maintained meticulous documentation standards in a regulated financial services environment.
Sales & Customer Services Advisor · Youi Insurance
2014 – 2016
  • Delivered policy sales, amendments, and insurance enquiries while consistently meeting KPIs.
  • Educated customers on product features, coverage options, and claims processes in plain language.
  • Handled front-end complaints with empathy and efficiency, resolving issues at first contact where possible.
  • Developed deep product knowledge across motor and home insurance lines.

Additional Experience

The roles below demonstrate adaptability, customer service excellence, and team leadership in fast-paced environments.

2IC Florist / Purchasing Co-Ordinator · Poppy Rose
2024 – Current
  • Managed daily purchasing and inventory against weekly budgets; supplier relationship management.
  • Supported lead florist in team management, rostering, and training new staff members.
Duty Manager / Bartender · Fitz + Potts
2022 – 2023
  • Oversaw venue operations during shifts; managed staff performance and service standards.
  • Trained all new bartending staff in product knowledge and service procedures.

Education

Certificate III in Floristry · The Flower School
2022

6+ years in regulated financial services (Youi Insurance)

References

Available upon request.